NHS POLICY

Missed appointments are a considerable cost to the NHS and unfair to other patients who have been waiting several weeks for an appointment.

• We require a minimum of 24 hours’ notice should you need to cancel or change an appointment. This can allow the appointment time to be used for another patient.
• If you cancel two appointments with less than 24 hours’ notice, you will no longer be seen as an NHS patient. (Exceptions may be made for extenuating circumstances).
• If you fail to attend two appointments, you will no longer be seen as an NHS patient.

DENPLAN & PRIVATE POLICY

Missed appointments are a considerable cost and unfair to other patients who have been waiting for an appointment.

• We require a minimum of 24 hours’ notice should you need to cancel or change an appointment. This can allow the appointment time to be used for another patient.
• If you cancel 3 appointments with less than 24 hours’ notice, you will be de-registered. (Exceptions may be made for extenuating circumstances).